1
Introduction
These Terms & Conditions govern access to and use of the Aftersolves website, products, software, subscription platforms and professional services.
Aftersolves ("we", "us", "our") provides:
- Aftersolves Booking — subscription-based booking and business management software.
- Website Development — professional website design, development and related digital services.
- Custom Digital Solutions — web applications, SaaS platforms, dashboards, integrations and other software solutions.
By accessing our website, registering an account, purchasing a subscription, submitting a project request or using our services, you agree to these Terms & Conditions. If you do not agree, you must discontinue use of the relevant service.
2
Definitions
- Aftersolves: The provider of the website, products and services described in these Terms.
- Customer: An individual or business purchasing or using our services.
- Client: A customer engaging Aftersolves for a development project.
- User: An individual accessing an Aftersolves product or platform.
- Platform: Aftersolves Booking and any other software or hosted digital product operated by Aftersolves.
- Services: All software, development, hosting, maintenance, integration and related services.
- Project Agreement: A written proposal, quotation, statement of work or agreement accepted by both parties.
- Deliverables: Work specifically identified for delivery under an agreed Project Agreement.
- Third-Party Services: External software, hosting, APIs, payment gateways, domains or infrastructure.
3
Service categories
3.1 Aftersolves Booking
Aftersolves Booking is a subscription-based platform designed to help businesses manage:
- Online appointments and reservations.
- Booking websites.
- Staff schedules.
- Queue management.
- Customer information.
- Notifications and reminders.
- Multiple branches where supported.
- Booking analytics where supported.
- Custom domains and website embedding on eligible plans.
Features depend on the selected subscription plan, technical availability and applicable service limitations. We may introduce, improve, modify or discontinue features in accordance with these Terms and applicable law.
3.2 Website Development
Aftersolves provides professional development services, including:
- Business and corporate websites.
- E-commerce websites.
- Custom web applications.
- SaaS platforms.
- Booking and reservation websites.
- Admin dashboards.
- Management systems.
- Website redesign.
- API integrations.
- Website maintenance.
The exact scope, deliverables, timelines and fees will be established through a Project Agreement.
4
Account registration and responsibilities
Customers must provide accurate registration information, maintain the confidentiality of account credentials, use the platform lawfully, notify us of suspected unauthorized account access and ensure authorized users follow these Terms.
Customers are responsible for activities performed through their accounts, subject to applicable law.
Aftersolves may restrict or suspend accounts where there is reasonable evidence of abuse, security threats, unlawful activity or material breach of these Terms.
5
Ownership and intellectual property
5.1 Aftersolves-owned materials
Unless expressly agreed otherwise in a separate written agreement, Aftersolves retains all rights, title and interest in:
- Aftersolves Booking.
- Proprietary software and platform infrastructure.
- Source code and backend architecture.
- Internal management systems.
- Reusable code libraries.
- Frameworks and components.
- Templates and design systems.
- Development tools and methodologies.
- Proprietary workflows.
- Technical documentation and internal systems.
- Improvements and derivative works relating to Aftersolves-owned technology.
Payment for a service does not automatically transfer ownership of these materials.
5.2 Client usage rights
Where a client purchases a website or software solution, Aftersolves grants the client the rights expressly described in the applicable Project Agreement. Unless otherwise agreed in writing, this may include a limited right to use the completed deliverable for the client’s business purposes.
Access, use or payment does not automatically grant unrestricted ownership of the underlying platform, reusable components, infrastructure or proprietary source code.
5.3 Managed services and platform ownership
Certain websites, applications and systems may be developed, hosted, operated or maintained under Aftersolves’ management. For managed services:
- The underlying infrastructure may remain controlled by Aftersolves.
- Backend services may remain under Aftersolves-managed accounts.
- Database structures and proprietary components may remain Aftersolves property.
- Administrative access may be limited according to the service arrangement.
- The client receives the agreed operational access and usage rights.
A managed service is not an automatic transfer of full ownership.
5.4 Separate ownership arrangements
Full ownership, source-code transfer, exclusive licensing or infrastructure handover must be expressly documented in a separate written agreement. Such arrangements may involve additional fees.
5.5 Client materials
Clients retain ownership of materials they independently own and provide to Aftersolves, including logos, business content, photographs and other authorized materials. Clients grant Aftersolves permission to use those materials solely as reasonably necessary to perform the agreed services.
6
Changes, revisions and additional work
All projects are based on an agreed scope. Any request involving changes, edits, revisions, additions or modifications outside the agreed scope may incur additional fees. Examples include:
- Text and content changes after approval.
- Layout and design modifications.
- Additional pages.
- New website sections.
- New functionality.
- Backend modifications.
- Database changes.
- API integrations.
- New dashboards.
- Additional user roles.
- New booking features.
- Changes to an approved workflow.
- Changes requested after project completion.
Minor corrections attributable to our failure to deliver an expressly agreed requirement will be handled in accordance with the applicable Project Agreement.
Additional work will be assessed and quoted separately where appropriate. We are not required to begin additional work until the applicable fee and scope have been approved.
7
Project scope and delivery
Every development project may include requirements gathering, project planning, design and development, testing, client review, deployment, handover and optional maintenance.
Delivery timelines are estimates unless expressly guaranteed in writing. Delays caused by missing client materials, delayed approvals, third-party services or circumstances outside our reasonable control may affect delivery dates.
8
Subscription services
Aftersolves Booking may require an active subscription. Customers agree to pay applicable subscription charges, follow plan limitations, maintain accurate billing information, use the platform within the permitted scope and comply with applicable usage restrictions.
Subscription fees, billing periods, plan entitlements and renewal terms will be presented during the applicable purchase or subscription process. Unless otherwise specified, subscriptions renew according to the selected billing arrangement until cancelled.
9
Hosting and third-party services
Some services depend on third-party providers, including cloud hosting, domain registration, database services, storage services, payment processing, email delivery, messaging services, APIs, authentication services and analytics tools.
Third-party charges may be separate from Aftersolves’ service fees. Aftersolves does not control the independent availability, policies or performance of third-party providers.
10
Client responsibilities
Clients must:
- Supply accurate information.
- Provide required content and assets.
- Obtain rights to all submitted materials.
- Review and approve project milestones.
- Make payments when due.
- Maintain appropriate account access.
- Ensure lawful use of their websites and systems.
- Obtain appropriate consent from their customers.
- Avoid unlawful, abusive or harmful activities.
11
Prohibited activities
Customers must not:
- Reverse engineer or unlawfully copy proprietary software.
- Attempt unauthorized access to systems.
- Distribute malicious code.
- Interfere with platform operations.
- Abuse platform resources.
- Use services for fraudulent or unlawful purposes.
- Violate third-party intellectual property rights.
- Resell or redistribute platform access without authorization.
12
Maintenance and support
Maintenance and support are provided according to the selected plan or Project Agreement. Unless expressly included, maintenance, additional development, new features, content updates and ongoing technical support may incur separate charges.
13
Suspension and termination
Aftersolves may suspend or terminate access where reasonably necessary due to non-payment, material breach, security risks, fraudulent or unlawful activity, abuse of platform resources, third-party restrictions or discontinuation of a service.
Where reasonably practicable, we will provide notice and an opportunity to resolve the issue. Customers may terminate subscriptions or services in accordance with the applicable cancellation terms.
14
Limitation of liability
To the extent permitted by law, Aftersolves will not be liable for indirect, incidental, special or consequential losses arising from use of our services. We do not guarantee uninterrupted operation, error-free software or uninterrupted third-party infrastructure.
Nothing in these Terms excludes liability that cannot lawfully be excluded under applicable law.
15
Indemnification
To the extent permitted by law, customers are responsible for claims, losses and expenses arising from their unlawful use of our services, unauthorized materials, infringement of third-party rights or material breach of these Terms.
16
Confidentiality
Both parties must take reasonable steps to protect confidential business, technical and commercial information received during a project or service relationship. Confidential information must not be disclosed except where authorized, necessary to perform the agreement or legally required.
17
Changes to Terms
Aftersolves may update these Terms when necessary. Updated Terms will be published at https://www.aftersolves.com/terms. Continued use after the effective date of an applicable update constitutes acceptance where permitted by law. Where additional consent is legally required, we will seek it.
18
Governing law
These Terms are governed by the laws of Malaysia. Disputes will be subject to the jurisdiction of the competent courts of Malaysia.