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Introduction
Aftersolves ("we", "us", "our") respects your privacy and is committed to protecting personal information collected through our website, products, platforms, applications and services.
Aftersolves provides software, booking solutions, website development, custom web applications and related digital services.
This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information when you visit our website, use Aftersolves Booking, submit an enquiry, purchase a service, enter into a partnership or otherwise interact with us.
By using our website or services, you acknowledge that you have read this Privacy Policy.
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Information we collect
We may collect the following categories of information:
Personal information
- Full name.
- Email address.
- Telephone number.
- Business name.
- Business address.
- Billing and contact information.
- Account registration information.
Business information
- Company details.
- Business requirements.
- Project specifications.
- Booking configurations.
- Staff and operational information.
- Customer management information.
- Documents and materials supplied to us.
Technical information
- IP address.
- Browser type.
- Device information.
- Operating system.
- Website usage information.
- Cookies and similar technologies.
- Log files and diagnostic information.
Transaction information
- Subscription records.
- Payment status.
- Invoices and receipts.
- Purchased services.
- Billing history.
- Refund and cancellation requests.
We do not intentionally collect more information than reasonably necessary for the relevant purpose.
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How we use your information
We may use personal information to:
- Create and manage customer accounts.
- Provide Aftersolves Booking subscriptions.
- Process reservations, appointments and bookings.
- Deliver website development and software projects.
- Respond to enquiries and support requests.
- Prepare quotations, proposals and agreements.
- Process payments and invoices.
- Send service notifications and important updates.
- Maintain security and prevent unauthorized access.
- Improve our products, services and website.
- Diagnose technical problems.
- Comply with applicable legal obligations.
- Manage partnerships and business relationships.
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Aftersolves Booking information
Aftersolves Booking may process information relating to businesses and their customers, depending on the features enabled and information entered by the business. This may include:
- Customer names and contact details.
- Appointment and reservation information.
- Booking dates and times.
- Staff schedules and assignments.
- Queue information.
- Customer preferences.
- Booking history.
- Business operational information.
Businesses using Aftersolves Booking are responsible for ensuring that they have the appropriate authority and legal basis to collect and submit their customers’ information.
Where a business controls the purposes and means of processing its customers’ personal data, that business generally acts as the data controller and Aftersolves processes the relevant information on its behalf as a service provider or data processor, subject to applicable arrangements and law.
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Website development and client projects
During website development and custom software projects, we may receive:
- Website content and images.
- Business documents.
- Customer information.
- Login credentials where access is necessary.
- API keys and integration information.
- Database records.
- Project files and source materials.
Clients must only provide information they are authorized to share. We use project information to deliver, maintain, troubleshoot and support the agreed services.
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Sharing of information
We do not sell personal information to third parties. We may share relevant information with:
- Hosting and cloud infrastructure providers.
- Database and storage providers.
- Payment processors.
- Email and notification service providers.
- Authentication providers.
- Analytics and monitoring services.
- API and integration providers.
- Professional advisers.
- Regulatory authorities or law enforcement where legally required.
Third-party providers may process information under their own privacy policies and contractual obligations.
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International data transfers
Some service providers may operate servers or infrastructure outside Malaysia. Where personal information is transferred internationally, we will take reasonable steps to ensure that applicable legal requirements and safeguards are observed.
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Data security
We implement reasonable technical and organizational safeguards to protect personal information against unauthorized access, accidental disclosure, loss, destruction, modification, misuse or unlawful processing.
However, no internet transmission, hosting environment or electronic storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials.
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Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, meeting contractual obligations and complying with legal requirements.
Information may be deleted, anonymized or securely archived when it is no longer required, subject to applicable retention obligations.
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Cookies and tracking technologies
Our website and services may use cookies and similar technologies to maintain sessions, remember preferences, improve functionality, understand website usage and maintain security.
Users may manage cookies through their browser settings. Disabling certain cookies may affect website functionality.
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Your privacy rights
Subject to applicable laws, you may have rights to:
- Request access to personal information.
- Request correction of inaccurate information.
- Withdraw consent where applicable.
- Request deletion where legally permitted.
- Request information about how your data is processed.
- Exercise applicable data portability rights.
- Submit a privacy-related complaint.
Requests may be submitted to [email protected]. We may need to verify your identity and authority before processing a request.
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Children’s information
Our services are primarily intended for businesses and individuals acting in a professional or commercial capacity. We do not knowingly collect children’s personal information for independent account registration without appropriate authorization.
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Third-party websites
Our website may contain links to third-party websites, products and services. Aftersolves is not responsible for the privacy practices, security or content of external websites. Users should review the relevant third-party privacy policies before providing personal information.
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Changes to this policy
We may update this Privacy Policy to reflect changes in our business, products, services, technology or legal obligations. Updated versions will be published at https://www.aftersolves.com/privacy.
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Applicable law
This Privacy Policy is governed by the applicable laws of Malaysia, including the Personal Data Protection Act 2010 (Act 709), as amended, where applicable.