1
Introduction
This Payment Policy explains the payment arrangements, billing procedures and financial obligations applicable to Aftersolves products and services. It applies to subscriptions, website development, custom software, maintenance, hosting and other paid services.
2
Accepted payment methods
Available payment methods will be communicated during the purchase, invoicing or quotation process. Depending on availability, payment methods may include:
- Online payment gateways.
- Bank transfers.
- DuitNow or other supported payment methods.
- Other payment methods expressly approved by Aftersolves.
A payment is considered received when the relevant payment provider or financial institution confirms successful processing.
3
Currency
Unless otherwise stated, prices and invoices are issued in Malaysian Ringgit (MYR / RM). Where another currency is agreed, the applicable exchange rate, transaction fees and conversion charges may be determined by the payment provider or financial institution.
4
Aftersolves Booking subscription payments
Aftersolves Booking is a subscription-based service. Customers must pay the subscription fee associated with their selected plan. Subscription arrangements may include:
- Monthly billing.
- Annual billing.
- Promotional subscription pricing.
- Additional usage-based charges where disclosed.
- Optional add-ons and additional services.
The subscription price, billing period and included features will be displayed or communicated before purchase.
5
Subscription renewal
Unless cancelled before the applicable renewal date, subscriptions may automatically renew according to the selected billing arrangement. Customers are responsible for maintaining valid payment information.
Where payment fails, Aftersolves may notify the customer and request payment updates. Continued non-payment may result in restricted access, suspension or termination.
6
Website development payment arrangements
Website development and custom software projects are billed according to the approved quotation or Project Agreement. Depending on the project, payment arrangements may include:
- Initial deposit.
- Design milestone payment.
- Development milestone payment.
- Testing and approval payment.
- Final delivery payment.
- Recurring maintenance or hosting charges.
The exact payment schedule will be specified in the relevant quotation or agreement.
7
Deposits and project commencement
A deposit may be required before project commencement. The deposit reserves development resources and allows work to begin. Once work commences, cancellation and refund eligibility will be assessed under the Refund & Cancellation Policy and applicable Project Agreement.
8
Invoices and receipts
Aftersolves may issue invoices, payment confirmations or receipts for transactions. Customers are responsible for checking invoice details, billing amounts, service descriptions, payment deadlines and tax information where applicable.
Any billing discrepancies should be reported promptly to [email protected].
9
Late and outstanding payments
Payments must be made by the stated due date. If payment is overdue, Aftersolves may:
- Send payment reminders.
- Suspend project progress.
- Delay delivery.
- Restrict subscription access.
- Suspend hosting or managed services where contractually permitted.
- Terminate services following applicable notice requirements.
- Recover outstanding amounts through lawful means.
Any late fees or collection costs must be expressly disclosed and legally permissible.
10
Additional charges
Additional fees may apply to services outside the original scope. Examples include:
- Additional website pages.
- Design changes.
- Additional revisions.
- New functionality.
- New modules.
- Database modifications.
- API integrations.
- Additional user accounts.
- New booking features.
- Emergency maintenance.
- Website migration.
- Infrastructure upgrades.
- Additional hosting or storage.
- Domain registration and renewal.
- Third-party software subscriptions.
Customers will be informed of applicable additional charges before approved additional work begins, except where an existing agreement expressly provides otherwise.
11
Third-party and infrastructure costs
Certain services depend on external providers. Additional costs may include:
- Cloudflare services.
- Domain registration.
- Hosting infrastructure.
- Database usage.
- File storage.
- Email delivery.
- SMS or messaging services.
- Payment gateway fees.
- API usage.
- Premium software licenses.
Unless expressly included in a quotation or subscription plan, these costs are separate from Aftersolves’ development or service fees.
12
Taxes and transaction fees
Applicable taxes, duties and transaction charges will be handled according to relevant laws and the payment provider’s requirements. Customers are responsible for charges expressly allocated to them in the applicable agreement.
13
Payment verification
Aftersolves may verify payment information and transaction status before activating subscriptions, commencing projects or releasing deliverables. Providing an unverified payment screenshot does not necessarily constitute confirmation of successful payment.
14
Failed or duplicate payments
Customers should contact Aftersolves if:
- A payment fails.
- A payment is deducted more than once.
- An incorrect amount is charged.
- A transaction remains pending.
- A receipt is not received.
Verified duplicate or incorrect payments will be reviewed and resolved appropriately.
15
Suspension for non-payment
Aftersolves may restrict access to unpaid services after appropriate notice, where required by the applicable agreement or law. Outstanding balances remain payable even if service access is suspended.
16
Payment security
Payment information may be processed through third-party payment providers. Aftersolves does not intend to store complete payment card credentials unless expressly stated and lawfully permitted. Customers should review the privacy and security policies of the relevant payment provider.